Tag: Customer

How I got Banned from Yahoo! Answers

I like to frequent forums and help people and I have spent a lot of time in the Windows Live Movie Maker and the Windows Live Writer forums as well; so, you can visit the forums and see where I make an attempt help users fix their issues with those types of issues. Out of …

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Windows 7 RC: Coming to a PC near you.

Microsoft has released it’s release candidate. This is basically it folks. If you want to see what the next version is going to look like; this is it. Next to nothing will change from now to production time. The long and short of it is this… download it, burn it to a DVD, install it, …

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Microsoft announces single-version Windows 7

Microsoft today announced that the forthcoming version of its operating system, Microsoft Windows 7, would come in just one single version, despite rumors that there would be five versions of the software. The operating system will simply be called "Windows 7." The company found that offering multiple versions of Windows Vista confused customers, and generated …

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Update: Dragon NaturallySpeaking 10.1 64-bit

As a registered user of Nuances Dragon NaturallySpeaking, I’m just as frustrated at the handling of Dragon NaturallySpeaking 9 AND 10 as everyone else is, but Nuance is close to releasing the 64-bit version of v10. If you search the support forums over at Nuance, you’ll find articles from 2006 requesting 64-bit versions of Dragon …

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The Reasons to Hate Your ISP

In the early days of the Internet, you had no choice on your type of connection. The only connection to the outside world was through dial up communications. Once the genie was let out of the bottle, the general population found out they could do research, download songs, get the news, download recipes, weather and …

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CREATIVE: An Insult to Customer Service

Once in a while you run across exceptional service and support from various software or hardware providers and for a moment your faith in corporate tech support is exonerated, but this is not one of those tails. This is a story of complete and utter failure; an example of the inability to read, absence of …

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Nuance’s Response to 64-bit Debacle: Sorry Dude, My Bad…

Nuance has been taking a trip on the ‘Bad PR Train’ here lately in regard to the debacle with Dragon Naturally Speaking and it’s lack of support for 64-bit systems. And rightfully so. And to the person that told Nuance that 64-bit system aren’t important… how ’bout now smart guy? While voice recognition systems are …

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Google: Credits to the Old Guy

This is what I consider good comedy. So I’m checking my emails and reviewing all my new stuff, and I like to say I notice the small stuff and then I saw this little thing on GMAIL; it says ‘ GET FASTER GMAIL’. So me being curious- oh whatever do you mean? There’s this listing. …

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Tech-Support: The Realist Story

One of the most common things to expect nowadays when purchasing a PC is 24/7 tech-support. The people behind the scenes to provide these types of services; not all of them are super smart at what they do. Some of them look at screens that give them instructions on how to fix problems, others have …

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Shareware Models are Sexy

I was recently talking to a friend of mine and we were discussing the shareware and commercial software structures. And the more we talked the better I felt about shareware. Shareware is the concept in which someone is able to take the software, install it and try it out for x amount of time, if …

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