Tag Archive: Customer Service

Apr 09 2009

Dragon NaturallySpeaking ‘Essentials’ Customers: No Updates for you!

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I’m very disappointed in Nuance. I saw on the Dragon NaturallySpeaking Facebook {April 8th 2009} that Nuance has decided not to support or honor their earlier statements to support the ‘Essentials’ customers. For months, Dragon NaturallySpeaking customers have been promised updates. Nuance is showing that they are not people of their word. They have practiced …

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Mar 17 2009

Update: Dragon NaturallySpeaking 10.1 64-bit

As a registered user of Nuances Dragon NaturallySpeaking, I’m just as frustrated at the handling of Dragon NaturallySpeaking 9 AND 10 as everyone else is, but Nuance is close to releasing the 64-bit version of v10. If you search the support forums over at Nuance, you’ll find articles from 2006 requesting 64-bit versions of Dragon …

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Jan 28 2009

CREATIVE: An Insult to Customer Service

Once in a while you run across exceptional service and support from various software or hardware providers and for a moment your faith in corporate tech support is exonerated, but this is not one of those tails. This is a story of complete and utter failure; an example of the inability to read, absence of …

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Jan 20 2009

Nuance’s Response to 64-bit Debacle: Sorry Dude, My Bad…

Nuance has been taking a trip on the ‘Bad PR Train’ here lately in regard to the debacle with Dragon Naturally Speaking and it’s lack of support for 64-bit systems. And rightfully so. And to the person that told Nuance that 64-bit system aren’t important… how ’bout now smart guy? While voice recognition systems are …

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Nov 13 2008

Free Update: Dragon Naturally Speaking 10 for Vista 64

When I upgraded my system at home and purchased a 64-bit operating system, I wasn’t really sure of the problems that I was going to incur, but I was really surprised that a lot of the high-end games that I had worked perfectly on Vista 64 and one of my most productive packages Dragon NaturallySpeaking …

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