Once in a while you run across exceptional service and support from various software or hardware providers and for a moment your faith in corporate tech support is exonerated, but this is not one of those tails. This is a story of complete and utter failure; an example of the inability to read, absence of an a positive IQ and a barrage of unrelated canned responses will get you.
Allow me to set the stage, I purchased a $90 webcam from CREATIVE in Nov 2008. It was a CREATIVE LIVE CAM PRO Aptia. It’s a high resolution webcam, autofocus, face tracking, animation add-ons and more; supposedly. The reason I purchased the webcam was because I have a 64-bit system I had just purchased and all the normal webcams weren’t working; I had already tried 3 prior and I wanted a good one. And life is full of bad choices aren’t they..
If you’re brave enough to keep reading, this is really funny. This is a support thread of case KMM18331722I15977L0KM from the support staff at CREATIVE.
So thank you for reading and I’m sorry I had to post this as a news article…
Read more…
Larry Henry Hardware, News 64-bit, answers, applications, auto, bad, bit, block, boot, broken, canned, Christmas, Client, company, compatible, corporate, correct, corrupt, Creative, Customer, Customer Service, display, document, email, fail, failure, Features, fee, feed, flash, Forum, free, fun, Funny, GM, Gmail, Google, Hardware, hours, How to, IE, image, install, irritating, isp, keywords, LED, life, live, mac, Microsoft, new, News, Notes, nvidia, opera, Operating System, pc, performance, Phone, picture, Plug-in, power, print, programs, Quest, questions, rain, Reading, Remote, resolution, resources, Review, save, search, service, social, Software, start, startup, story, Sucks, support, target, tech, test, testing, time, top, Tron, txt, update, updates, version, video, Vista, Vista 64, web, Windows, xp, xpi
Recent Comments