Comments on: Techie Review: Nuance PaperPort 12 Professional

By: Jim

Jim — Mon, 01 Mar 2010 21:45:35 +0000

I have been using PP12 for about 2 months now. Love it except….you can't search keywords that are attached to folders. If you right click on the folder, go to "folder notes" and add a keyword. Go to search and it won't find it. Called Nuance, they "hey, your right and hung up". What gives? I need that function. I don't want to keyword the file.

By: uberVU - social comments

uberVU - social comments — Mon, 01 Mar 2010 01:19:15 +0000

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This post was mentioned on Twitter by LEHSYS: Techie Review: Nuance PaperPort 12 Professional (http://cli.gs/9vbyL) http://cli.gs/9vbyL...

By: Lehenryjr

Lehenryjr — Wed, 24 Feb 2010 16:25:45 +0000

S. Edmondson,

I completely agree; they have completely missed the boat on this one. Paperport is a document management product and they're missing the obvious issue of document STORAGE. And basically what they're saying is it ONLY works on the local PC… SO wrong.

I don't do your average review; I dig. I find and test, and I basically QC the product.. I found these issues during my review and reported them to Nuance. From your report, I see that they haven't made any changes yet.

I do have a post coming at the end of the month, an 'alternative to Paperport'- please check back to read about it when it posts…

Thanks so much…

————-
Later,
LEHenryJr.

By: S. Edmondson

S. Edmondson — Wed, 24 Feb 2010 15:33:14 +0000

Hello. I have also used Paperport for many years. First used it when I purchased a Visioneer scanner. I recently bought Paperport 12 and installed on a Vista machine. It was my intent to use it to access my documents that were stored on a NAS server. Every time I try it freezes up. Nuance support pointed me to this info http://nuance.custhelp.com/app/answers/detail/a_i... , basically says that it will not work over a NAS network or any network. Lots of people now use external hard drives to store their docs I would think. Paperport 11 had no such problems. I am very disapointed in Paperport. Seems they have no interest in supporting the average home user. Wish there was another option.

By: D. R. Patek

D. R. Patek — Mon, 15 Feb 2010 19:11:04 +0000

Uninstalled everything related to Nuance except Dragon Speak. Reinstalled Paperport 12. Attempted to unstack ("Unstack All") a PDF stack of three pages made with Paperport 11. It ALWAYS hangs. Am able to unstack a PDF stack made with Paperport 12. So beware, Paperport 12 is NOT downward compatible in this case!!! Now I have to go back to Paperport 11

By: D. R. Patek

D. R. Patek — Mon, 15 Feb 2010 00:19:41 +0000

Part 2.
While PP 11 exhibited some problems while performing this series (strange things happened when displaying the unstacked pages when the number exceeded roughly 65 pages), I never got these "unresponsive" hang-ups. It seems like this is some kind of memory management problem. At times, the amount of Free Physical Memory hovers between between 0 to 16 to 50 MB. I defragmented the disk . Have closed most unessential "Startup" tasks. Am running 64-bit VISTA with 4 GB of RAM. There are 85GB of free space on the hard drive.

What have they done to the internals of this otherwise wonderful product? I am ready to ask for an RMA and go back to PP 11.

By: D. R. Patek

D. R. Patek — Mon, 15 Feb 2010 00:18:08 +0000

Have used PaperPort for years but unlike PaperPort 11, I am having REAL problems with PaperPort 12. My task is simple. I typically scan in 40-80 8 1/2 x 11 documents. When I am "Done" scanning, the result is on large PDF stack. The first timeI unstacked the pages using the "Unstack All" function, PP 12 become unresponsive at "63% complete". The "Cancel" button had no effect. Had to kill the application using the Task Manager and restart. Lost the remaining unstacked documents so I had to re-scan them. Once all the pages were scanned, the next step of my task is to re-stack the pages into stacks of 3's. Then check the stack using the "ImageView" option. Here again at unexpected times, by simply right-clicking the 3-page stack, PP 12 goes "unresponsive" for up to 5 or more minutes. When I finally get the restacking done, I save each mini-stack out as a readable PDF file.
End Part 1.

By: lehenryjr

lehenryjr — Sat, 09 Jan 2010 17:34:03 +0000

Steven,

Thanks for pointing that out... I'll take it under advisement, and
try to do better next time. And I hope Nuance resolves your issue;
sounds like your frustrated already.

I've to admit that, my previous version of PaperPort [11]; I turned OFF
the indexing as it was a resource hog and never really served me a
great benefit.

Have a nice day!

Thanks,

L. Henry Jr.

http://www.lehsys.com

By: Steven Beadle

Steven Beadle — Sat, 09 Jan 2010 17:21:45 +0000

Missing from your review were comments on the All in one index , that Nuance tech support cannot get to work for me

By: lehenryjr

lehenryjr — Sun, 06 Dec 2009 14:49:28 +0000

While I had the option to install it, I chose not to, so I understand your
statements.