Nov 23 2009

Techie Review: Nuance PaperPort 12 Professional

PaperPort12box_thumb Techie Review: Nuance PaperPort 12 Professional

This is a ‘techie’ review of PaperPort 12 Professional. Meaning it’s a review coming from someone that’s used PaperPort for years and is familiar with company and private use of the application. This is not a regurgitation of corporate brochures and handouts telling you about a product.

I’ve been using PaperPort since version 6; it came with a scanner [Visioneer] along time ago. I’ve never been able to find something quite as unique as PaperPort in the aspect of how it handles documents, images and other snippets of information AND in the range of affordability as PaperPort.

This is what I found…

I’m reviewing PaperPort because I like it, I’ve used it and I wanted to really dig-in and see what’s in the new version and what’s going to be there for the eager users looking to buy/upgrade. A lot of times you don’t get an opportunity to play with an application in action until you’ve actually purchased and installed it.

It’s funny how retailers expect you to return the software [if you want a refund] without the package ever being opened. I’ve never been able to understand how a customer is expected to buy a product, take it home, try it, build an opinion on it [if it’s going to work for you or not] all without opening the package. How’s a customer to even know if it’ll install or not, until they open the package? It’s a paradox.

My goal here was to orientate myself with the new application, evaluate each of the functions and then provide feedback based upon the things that I was expecting and the things that I have known/tested.

And to clarify, I was provided a temporary copy of PaperPort 12 Professional to review it. I’m not getting a kick back to give a good report card; I’m reporting as it is- Good, Bad or Ugly.


Having said that, I appreciate the opportunity Nuance gave me to look through the product and report back.


Test Environment

I’m testing this on an ACER 4850 dual core PC, Widows 7, 64-bit with 4gb memory and all this is inside a VirtualBox environment.



The contents of the PaperPort CD is roughly 370 MB. PaperPort is compatible with 32 and 64-bit Windows Operating System’s [including Windows 7]. PaperPort requires a minimum of 800×600 resolution.

When I ran the installation it was flawless; very few questions and the program installs in about 5 minutes. Don’t worry, you won’t have to reboot. Everything with the installation was quite painless.


Product activation/registration – ye pirates beware!

When you first start the application, it asks you to register/activate the product with Nuance. Nuance seems to be taking greater steps in protecting their product from piracy because now not only do you have an activation code, but there’s a machine identifier.

My guess would be that the activation code is sent to Nuance when the product is activated and the machine identifier is linked to the activation code. This would technically prevent PaperPort from being installed on several different machines and then activated, now each machine that has PaperPort installed will be identified with a machine number.


Save Energy, Money and Time

For anyone that’s thinking of buying PaperPort, and you’ve read the reviews [or looking at mine], the meat of this program is that this is document imaging. This is your electronic filing cabinet, and being able to access your information very quickly is very valuable [money wise]. Yes, it’ll save you lots of headaches and money [especially in the office environments].

There’s no doubt that if you apply this application and use it as it’s intended that you’ll save time and if it’s properly maintained in a business environment your business has the potential to be much more efficient and be able to respond to your customers faster.

There’s been many occasions I’ve been complemented on the fact that I can pull information and present it to whomever when it’s required. And when time is an issue, you really pat yourself on the back for storing this information electronically.

The key is entering the information as it’s presented, not waiting until you’ve a huge pile to process.


Main Form and Menu Introductions – GUI Friendly.

PaperPortMFscreenshot_thumb Techie Review: Nuance PaperPort 12 Professional

The standard main form is just about as it was, but with the updated GUI [Graphic User Interface] interface to reflect that of the ‘Microsoft way’ of doing things. A lot of users will find this way much more comfortable. Nuance has taken a little time to clean up the GUI from previous versions and make it friendly.

The [file/documents] tree structure that has been at the heart of PaperPort, and if you’ve ever used PaperPort before you know this is just a reflection of a folder structure that’s created on the users hard drive, or network location.

Remember to backup and backup often… 1 backup is better than NO backup…
PaperPortmenuscreenshot_thumb Techie Review: Nuance PaperPort 12 Professional editPaperPortscreenshot_thumb Techie Review: Nuance PaperPort 12 Professional

itemmenuPaperPortscreenshot_thumb Techie Review: Nuance PaperPort 12 Professional

toolsmenuPaperPortscreenshot_thumb Techie Review: Nuance PaperPort 12 Professional

From the screenshots above, all the functions are all very clear and they’re out there to see and there’s absolutely no clutter, but I’m not going to say the interface is perfect.

For instance, when an user clicks on and item/image, you can expect three things to happen; either the user is going to open the item, the user is going to move/copy [to organize] or they’re going to issue an action request [email, rotate, OCR] against the item. There’s not enough attention on the expectations on the actions of the items. Nuance needs to put some attention in the removal of repetitive functions in PaperPort and try assist the user with their items.

My point here is to focus more on the foretelling what the user is going to do with the item and then make those tools as close as they can, so the user doesn’t have to click all over the place to get what they need done.



If you’ve never used the ‘send to’ bar; it’s the heart of the program. In my experience it’s what’s used the most. It works by selecting your item(s) and then clicking on where you want the item to go or what you want to do with it; the actions.

STBscreenshotPaperPort_thumb Techie Review: Nuance PaperPort 12 ProfessionalA lot of the toolbar icons have been changed to be more web friendly and a few of the ‘send to’ items at the bottom have had any icon makeover as well, but what’s interesting is that Nuance has not addressed the issue of having to RESTART the program to add a SEND TO option; this shouldn’t be required. It’s irritating.

This is a sore point, I’m picking at a spot here from the community, but another issue is the lack of compatibility with other programs. While the SEND TO wizard walks you through the process of setting up a new ICON, PaperPort has [since before version 8] not been able to send any documents to Thunderbird. This is disturbing since Thunderbird is one of the most popular email clients out there. And there’s nothing in the Nuance knowledge base that matches to Thunderbird or how to make it work.

I view this as a responsibility of Nuance and PaperPort to make the interfaces between programs work properly; it’s not the responsibility of Thunderbird to work with PaperPort. Although, a little communication could fix this issue.


Rendering Performance – Much better.

PaperPort 12 is a great leap over previous versions.

As I mentioned, I’ve been an user of PaperPort for a very long time and if you’ve worked with the previous versions your used to sitting and waiting, for what seems like an eternity, to watch a page of images or documents appear before you could do anything. Well, change your socks and start walking because PaperPort 12 has put some work in to pop’n through those files.

Before I started this review, I was using PaperPort 11 to research some old pictures [find some stuff] and the frustrations of PaperPort 11 and it’s loading of the thumbnails really made me appreciate the performance of PaperPort 12.

The responsiveness of PaperPort 12, with files local, was very impressive. I was joyed to see how fast the program was going through the rendering of the thumbnails. It’ll just make you so much happier and save you that much more time.


Now what I need to clarify here is that there’s a BIG difference in having the files local and the files on a remote server [NAS]. In my testing, PaperPort 11 was faster at browsing the folders [getting to where the data is], but PaperPort 12 is faster at rendering the thumbnails once you get there. PaperPort 12 seems to be doing something in the back ground, that wasn’t done before, and that’s causing the program to pause [literally stop responding]. I tried this over and over in several different machines located on my network, and each time same result.
I make this statement based on the responsiveness of Windows explorer, vs PaperPort 11 and comparing it to PaperPort 12. I also have a graphics viewer program that was used in the comparison and it was also performing without pause.
My explanation for the pause is directly related to the number of items in the folder you select. For instance, if I select a folder and that folder has 80 items in it, PaperPort 12 seems to be checking all 80 folders before letting you continue. And with my testing, to a network server, that pause was about 15 seconds for 80 subfolders.


Nuance developers have added some stuff to really speed up the rendering, but may be at a cost of something else.



I’ve a multifunction printer scanner from Epson and I was able to have it recognized by the application. Before using it I used the Scanner wizard to determine how my scanner worked with the ADF [auto document feeder]. It walks you through a process to determine how/if the scanner can tell PaperPort when to start scanning.

I used to have a scanner that when I pressed a button that scanner the documents were scanned and then handled automatically; I couldn’t get that to work with PaperPort 12, but that’s not their fault and it’s trivial at best.

I was able to get the scanner working with the ADF and PaperPort handled the incoming images just fine.

I chose to have my documents saved a PDF. While there’s an option to use the MAX format I’ve found that it’s easier to save files in a format that’s much more common. The MAX for mat is either a PaperPort file or a 3D file and if there’s ever any cause for transition you don’t have to convert the PDF, TIF and JPG files because they’re standard.


Security – Folders and PDF’s

PaperPortsecurity_thumb Techie Review: Nuance PaperPort 12 ProfessionalPaperPort doesn’t require a user to login to use the application, and that’s good. The security on the information accessible in PaperPort 12 is handled outside the application.

I don’t see much in the change of the way the security is handled in PaperPort 12 versus the previous versions. The security of PaperPort is basically handled by the Operating System. What ever permissions the user has on a drive location [or network storage] is what they’re going to have in PaperPort.

PaperPort12PDFSecurity_thumb Techie Review: Nuance PaperPort 12 ProfessionalSo while an user could open PaperPort, they might get a folder listing, but they’ll not be able to read or view anything if they didn’t already have access to it.

BUT PaperPort 12 has added some security for PDF’s.

PaperPort has the ability to utilize the security features that can be imposed upon PDF files, but the security seems to be limited to PDF files alone.

I wasn’t able to right-click on any images and choose the option to password protect them or impose any kind of security upon them; restrict an outside users from accessing that information- but you can through the Operating System security.


Accessing the Source Folders

PPfoldermanagerss_thumb Techie Review: Nuance PaperPort 12 Professional

A trouble point for me personally is still the Folder manager. I’ve never really liked this input screen/window because it’s not flexible enough. Yes, it’s meant to push the user in the direction of ease-of-use, but what it’s missing is an edit box where the path of the source folders could be entered.

As a person that’s used PaperPort in a company and personal environment I don’t like having to create mapped drives every time I want to connect to a remote source.

Being able to simply type in the network location of the source information and click okay as always been one of my prerequisites.

Reconnecting to a mapped drive when the operating system is reloading is a performance hit and when the system checks for available resources it also checking for what’s on those mapped drives, so I simply like to use network locations versus mapped drives, in the spirit of performance.

I don’t know if this is by design, but in my testing I had to create a mapped drive to access my source files. The reason was the Operating System wasn’t seeing the other computers on my network, but I could access them through explorer, via ping and simply entering the path in other programs; my only option was via a mapped drive.


PaperPort OCR – Outstanding.

CopytextPaperPortOCR_thumb Techie Review: Nuance PaperPort 12 ProfessionalI was going through a lot of my old documents, ones that were not so good resolution and testing the OCR functions with PaperPort 12 and it was performing quite well.

There was a very low margin of error in the OCR process of these documents. I wasn’t making it easy for PaperPort to OCR them. I was using old receipts and pages from faxes [you know how they are…]

This is one of great functions of PaperPort and I’m glad they have kept it in the system.

I was able to highlight areas of images, with text in them, and then have PaperPort convert those images to text.

For instance you can take a picture of something, a document, import the image into PaperPort and then have PaperPort convert the image to text. So you don’t necessarily need a scanner, but a good camera with a decent resolution [remember to focus] will serve you well.


FormTyper Function – Just do it.

PaperPortFormTyper_thumb Techie Review: Nuance PaperPort 12 ProfessionalWith PaperPort 12, the form filler IS the PDF viewer. You can’t do some things and the handling of non-standard documents was odd to me. The intuitiveness is missing here.

For instance the program will tell you only ‘PDF’ of document will work, but I’m giving it a TIF; I say, just change it. Tell me your changing it, and change it- let me do my thing. When I’m done, ask me if I would like to change it BACK to TIF or do I would like to keep it as a PDF.

There’s a lot here of telling the user what they can and can’t do. The program has not made any efforts here to adjust for these issues and then simply give the user what they want. They don’t need to here about compatible issues or constraints; they want to fill out the form.

And there’s going to be situations were the user is not going to be the one that provided/scanned the form; it could be coming from an external source [another party] and they want you to fill it out. PaperPort says you’ve to rescan in the proper resolution to make this work- I say this logic is flawed.

PaperPort says the resolution of the source files has to be between 200 and 600 dpi [huh?!]. Are you really going to ask the average user to do this? No. You shouldn’t.

The interface SHOULD res down an image over 600 dpi to something more manageable. Programmatically it’s easy, the application should pull the image in, recognize the new dimensions and then it should resize using a RESAMPLE option; the application resizes your image and produces a great result. The result could be submitted within the guidelines of what the program requires.

If the OCR that I was testing with can handle 96 DPI… I think the FormTyper should be able to handle it as well. Again, if the minimum is 200, pull it in, res it up and run the program; the average user should not be presented with these types of trivial issues.

Even more, PaperPort MAX format is not compatible with the FormTyper function. I don’t know how this got past QC, but the MAX format is PaperPort native file format and it’s not compatible. This was a huge oversight.

I’ve a PDF viewer that’s free and it doesn’t give these issues, so Nuance has not pushed far enough in this direction to produce a quality experience. I actually liked the old version from PaperPort 11.


PaperPort PDF Viewer – really good.

A PDF viewer was included with the program and I installed it with the rest of the suite. It integrates with PaperPort 12 in some other functions it does; or it seems that way.

Not withstanding the FormTyper function, I didn’t find anything particular that really stood out in a bad way, and it did have more than your standard release of Adobe Reader.

It definitely opened faster than Adobe Reader and I immediately noticed the type writer functions. Having a type writer function in a PDF viewer is becoming a standard requirement for viewing PDF’s- this was a good addition for Nuance and PaperPort.


Works with any desktop scanner -  yes it does.

Scannerwizard_thumb Techie Review: Nuance PaperPort 12 ProfessionalPaperPort 11 had a scanner Wizard that would allow you to add and test the scanner you had with the functionality of PaperPort.

That functionality has been carried over to the latest version and upon starting the scanner setup Wizard you’re asked if you want to download the latest scanner interface database. This makes sure you’re always ready to use just about any scanner.

The packaging for PaperPort states that it ‘works with any popular scanner – Guaranteed or your money back!’ So you can rest assured that you shouldn’t have any issues with your scanner.


Microsoft SharePoint and Document Routing – Bonus.

SharePoint and document routing are features that are pointed out with the latest version of PaperPort 12, but I wasn’t able to test those functions because of my testing environment.

But I do know that Microsoft SharePoint has become a truly popular with enterprise solutions and document management and any tools to get information into SharePoint, enhancing its functionality, is going to be a benefit.


Nuance has made some great efforts to improve one of their most popular products and from my initial testing and review, I think the GUI works better and it’s a lot more organized for the average user. The performance of the rendering has been improved greatly and this tells me that Nuance has been listening to their customers and applying those suggestions.

While PaperPort is geared to the professional work force, there’s no doubt that it has personal applications as well. PaperPort Professional is priced around $200 and the standard package at roughly $100. You can visit visit for all the juicy details.

All the information here [screenshots and all] has been extracted directly from PaperPort 12 Professional, and based on my experience and expectations of what PaperPort should do.


I hope this helps you make an informed decision…


L. Henry Jr.

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  • Ralf

    I have now had PaperPort 12 in my possession for a number of weeks. I am also a long time user of previous versions. Whilst PaperPort 11 worked fine, I am unable to get PaperPort 12 installed, never mind running. The disc stops rotating in my drive a few seconds after I click on the INSTALL prompt. Had many Email exchanges with Nuance, so far no solution. Extremely frustrating and I regret ever considering this upgrade.

    • While I had the option to install it, I chose not to, so I understand your

  • Steven Beadle

    Missing from your review were comments on the All in one index , that Nuance tech support cannot get to work for me

  • Steven,

    Thanks for pointing that out… I'll take it under advisement, and
    try to do better next time. And I hope Nuance resolves your issue;
    sounds like your frustrated already.

    I've to admit that, my previous version of PaperPort [11]; I turned OFF
    the indexing as it was a resource hog and never really served me a
    great benefit.

    Have a nice day!


    L. Henry Jr.

  • D. R. Patek

    Have used PaperPort for years but unlike PaperPort 11, I am having REAL problems with PaperPort 12. My task is simple. I typically scan in 40-80 8 1/2 x 11 documents. When I am "Done" scanning, the result is on large PDF stack. The first timeI unstacked the pages using the "Unstack All" function, PP 12 become unresponsive at "63% complete". The "Cancel" button had no effect. Had to kill the application using the Task Manager and restart. Lost the remaining unstacked documents so I had to re-scan them. Once all the pages were scanned, the next step of my task is to re-stack the pages into stacks of 3's. Then check the stack using the "ImageView" option. Here again at unexpected times, by simply right-clicking the 3-page stack, PP 12 goes "unresponsive" for up to 5 or more minutes. When I finally get the restacking done, I save each mini-stack out as a readable PDF file.
    End Part 1.

    • F.Berger

      I get the same problems with Paperport Pro 12 (and Windows Vista with 4 Go Ram…!
      I think I will come back to Paperport pro 9, it functioned much better…

      • That’s why I chose to stay with PaperPort 11. I can’t fathom why PaperPort 12 and Nuance decided no to support mapped drives or UNC paths for PaperPort. It only makes sense to support off site storage of documents and images… Hello? Servers? Backups…

        Thanks for your comments…
        Until next time,

  • D. R. Patek

    Part 2.
    While PP 11 exhibited some problems while performing this series (strange things happened when displaying the unstacked pages when the number exceeded roughly 65 pages), I never got these "unresponsive" hang-ups. It seems like this is some kind of memory management problem. At times, the amount of Free Physical Memory hovers between between 0 to 16 to 50 MB. I defragmented the disk . Have closed most unessential "Startup" tasks. Am running 64-bit VISTA with 4 GB of RAM. There are 85GB of free space on the hard drive.

    What have they done to the internals of this otherwise wonderful product? I am ready to ask for an RMA and go back to PP 11.

    • Mike D

      same issue running 64 bit Windows 7 – Hangs excessively.

  • D. R. Patek

    Uninstalled everything related to Nuance except Dragon Speak. Reinstalled Paperport 12. Attempted to unstack ("Unstack All") a PDF stack of three pages made with Paperport 11. It ALWAYS hangs. Am able to unstack a PDF stack made with Paperport 12. So beware, Paperport 12 is NOT downward compatible in this case!!! Now I have to go back to Paperport 11 🙁

  • S. Edmondson

    Hello. I have also used Paperport for many years. First used it when I purchased a Visioneer scanner. I recently bought Paperport 12 and installed on a Vista machine. It was my intent to use it to access my documents that were stored on a NAS server. Every time I try it freezes up. Nuance support pointed me to this info… , basically says that it will not work over a NAS network or any network. Lots of people now use external hard drives to store their docs I would think. Paperport 11 had no such problems. I am very disapointed in Paperport. Seems they have no interest in supporting the average home user. Wish there was another option.

    • S. Edmondson,

      I completely agree; they have completely missed the boat on this one. Paperport is a document management product and they're missing the obvious issue of document STORAGE. And basically what they're saying is it ONLY works on the local PC… SO wrong.

      I don't do your average review; I dig. I find and test, and I basically QC the product.. I found these issues during my review and reported them to Nuance. From your report, I see that they haven't made any changes yet.

      I do have a post coming at the end of the month, an 'alternative to Paperport'- please check back to read about it when it posts…

      Thanks so much…


    • Ross

      Agree that the lack of ability to work with NAS devices is unacceptable. Is there another option in the marketplace? Ross

      • Based on the response of Nuance support and the complaints in
        regards to my review/product dissection; I went looking and tried to
        find something as close to Paperport as I could. It's not Paperport,
        but it is an option. It performs quite well over my LAN.

        Paperport option:… />
        Hope this helps.


        L. Henry Jr.

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  • Jim

    I have been using PP12 for about 2 months now. Love it except….you can't search keywords that are attached to folders. If you right click on the folder, go to "folder notes" and add a keyword. Go to search and it won't find it. Called Nuance, they "hey, your right and hung up". What gives? I need that function. I don't want to keyword the file.

  • If I am not mistaken, Nuance has basically said that PaperPort 12 only supports physical drives and that any UNC or mapped drive locations aren't supported; and there are issues with performance in those areas.

    There's been a lot of complaints about this one.


  • tim

    I've also been using Paperport for some time and just "upgraded" to PP12 due to new Win7 computer. I'm finding that I cannot even scan more than one page at a time using the ADF of my Brother scanner. What gives? The scanner's ADF works fine with other basic scanning software, but not using PP12!

    Cheers, Tim

  • John L. Jacobs

    V12 Pro sends attachments to Thunderbird (v3.0.5, current version) by simply dragging the (stacked, if so) to a compose (Write) message. The attach box opens automatically and accepts the dragged document. I assume that you cannot use the "Send to…) function because Thunderbird is written in Ghecko (sp?) but using "Send to..) is not necessary anyway.


    • John,
      I'm going to argue that statement…
      PaperPort sends NOTHING to Thunderbird. The USER can drag-and-drop a 'stack' from PaperPort to Thunderbird, but this process isn't automated and it's not convenient to all the users [large audience by the way] that use Thunderbird. And by doing this, they show a closed mind approach [Apple minded if you will] to their products.

      And the functionality your speaking of, drag-and-drop, it's a function of Thunderbird. It's been there for a very long time and very innate to anyone that used Thunderbird.

      And you'd be incorrect on the statement of the 'send to…' function. I use this function all the time. I'm not holistically understanding why you would say this, unless you're not familiar with Thunderbird and Windows. Thunderbird registers it's self as the default mail handler… It works as any other email program would in Windows.

      Thanks for your comments.

      Until next time,

  • rnmd

    I've been using v9 now for 8 years. I've tried versions 10 and 11 and found nothing but bugs. Eagerly looking forward to v12, I assumed that Nuance would have corrected these problems and they have not. Do a Google search for PP10, PP11, or PP12 and you'll see that 80-90% of all reviews are negative. Couple that with horrendous customer service and I don't really see how they can even sell this product. I continue to use v9 which is an excellent product and essentially bug free (or the bugs that are present have easy fixes). Also unique to v9 is there's no product activation and it works excellent for viewing files across a network. PP essentially organizes my home and business so i treat the V9 CD with a lot of TLC.

    • I would agree with that statement.

      Another thing that I've noticed as of late, and with your mention of the online activation, I get notices now from Nuance for 'product updates', but not for products I've installed. They're using their product updater/checker to send out spam to users — to buy products they don't own. Cloaking the spam as a product update notification; it's deceptive

      I think this is incorrect. I've written them about this and never received a comment back.

      Thanks for your comments.

      Until next time,

  • Jens

    I'm a virgin to electronic document management so forgive the lack of awareness. From what I've read, Paperport 12 is not a fab upgrade but is it worth it if you had nothing before? It seems to be the only mass use application of this type in this price range.

    • PaperPort is the only product I know of in this category, and of this level. In my opinion… if I was using v9 of PaperPort, I wouldn't upgrade to v12- not for what they're offering. Nuance has made some updates, but only in selected areas and they're not fairly large improvements. I would equate this to a roll up of updates to v12. I don't think including a PDF viewer a fairly large improvement, nor is it actually part of the application.

      If your new, you can attempt this:

      It has most of the basic functions…

      I hope this helps…

      Until next time,

      • Jens

        Thanks for that!

  • Andy

    If you have a paperjam in the scanner PP12 freezes and you have to "kill it" in the Task Manager. If you scan, the scan menu covers the progress bar and you don't know the number of pages you have scanned. If you press the Escape key while unstacking PP12 freezes and cannot be restarted. A lousy program designed by idiots.

    • Andy,
      This is a good point. I did notice this, but apparently it's not NEW to PaperPort 12; it's also in PaperPort 11. Given the opportunity to upgrade to 12, I declined. I found that PaperPort 11 performed better on the things that mattered most. But the issue you speak of, I've had happen to me several times. I've a wireless MFM w/scanner and sometimes when there's a hiccup- it stalls and doesn't know what to do… The application is awaiting for some sort of communication/acknowledgment that the scanning is completed and it won't do anything until that message comes in… It's a poor design.

      Thanks for your comments…

      Until net time,

  • Susan

    Is there any difference betweein the OCR and scan quality of Paperport 12 vs. Paperport 9? 9 came with my system, and I have been using it for years. After having quite a bit of trouble with Paperport 12, I have reinstalled Paperport 9 on my system.]

    I recently bought 12 because I purchased Nuance Document PDF Converter and thought that the newest version of Paperport might have improved OCR capability. While 12 creates documents that look fine right after the scan , when I try to right-click to save them it everything freezes. Oddly enough, it I end the program using task manager (the only way to do so) I am sometimes able to use the document. Nuance advised me to make sure that I had the latest versions of my printer drivers, but when I installed those I wound up with a much bigger problem.e

  • Susan

    I believe that I just worked around my problem, and don't know if this might help others. I am able to scan documents directly into Nuance PDF Convertor 6 Professional and create both black and white PDFs and Word Documents that look fine. I was less successful with something in color, but that does not matter so much for my needs.

  • Russ

    There is a version 12.1 of Paperport which is supposed to correct some problems. It's a free download to verified user of Paperport 12.

  • Nicole

    I have no idea what paperport is like because I accidentally ordered a physical copy instead of a download. It took 5 different agents and a supervisor to even figure out what had happened. I kept saying, "I was really hoping to use it today. That is why I wanted a download." Then they didn't know if they had it as a download, then they didn't want to give it to me. They left it that I could purchase the download again and then return the physical copy for a refund in a week when it arrives. Two thumbs down for their customer service.

  • Tony

    I've used it since Version 4 and although they've added some nice features, they really gummed up the internals. I now have 12.1 and am very disappointed.
    1) You used to be able to stack mutipage items in custom orders right from the desktop. No longer. A minor annoyance as you can do it in the thumbnail view.
    2) MAJOR ANNOYANCE! If you have a mixture of rotated items in a stack, you can rotate them to match in ImageView, but they don't save correctly. Only way is to unstack and re-stack after rotating.

    • lehenryjr

      yeah, I don't quite understand the thinking on this one. Nuance has some serious turns for the Dragon NaturallySpeaking product because of customer backlash, but seems that they can only focus on one front at a time. PaperPort seems to be one of those products they consider mature and aren't willing to change it that much…

      Thanks for your comments.

      Until next time,
      Larry Henry Jr.

    • ValueDriven

      I'm still using version 7 deluxe, on a WINDOWS XP Pro 32-bit system (Q6600, ASUS P5B Dlx m-b). I've read so many negative reviews/comments. Is the a simple "good" version. I use mine for manipulating non-photo scans from my canon 8400F scanner.

  • Peg

    Used every Visioneer scanner there was and loved PaperPort until Nuance took the reins–now it's basically hopeless.

  • Vicki

    I am looking for software I can use to scan my recipes on my hd. Some are from hand written cards some are from newspapers and cookbooks. Will this be able to scan the recipes into editbale files I can put into Access?

  • daveh551

    Thanks for the review. Extremely helpful.

    Quick question: I've been using PP since version 7 (like many others, it came with a Visioneer scanner that has long since bit the dust, but I continue to use PP). I've recently become concerned about the longevity of the proprietary MAX files. If I upgrade, is there an option to get it to go through and automatically convert all the MAX files to JPG or PDF, or am I going to have to do it one at a time?

    Also, from your review and the comments, it really appears that version 12 was a step back from version 11. Is version 11 still available anywhere, and is there a reason not to use it if it is? (particularly Win7 and/or 64-bit compatibility?)


  • atm

    You wouldn't, by chance, be able to help me set a default of B&W and 8.5 x 11 could you. Every time I go to scan in PP12 it brings up this screen with default settings that aren't used by me ever and I can't find a way to set what I previously stated? I've search high and low. If you could give me some rough instructions that we be great!!

  • Keith Ward

    Can ANYONE help me beore I am taken away?

    For some unkonwn reason my Paperport 12 (ver: 12.1) goes through all the motions of indexing (Al in One Index) but at the end of it all just will not do a search. It worked perfectly until week ago . I have since done a clean install twice.

    Every other feature on the beast works perfectly and I've had it on my machine for twelve months.

    • Sorry, I\’m not able to help with that one… when I did the review of PaperPort 12; it didn\’t blow up my skirt, so I uninstalled it. It has some \’improvements\’ but the lack of overall functionality and the removal of others made v11 a better option. The development of PaperPort has dropped off severely since being taken from ScanSoft.

      Thank you,
      Larry Henry Jr.

  • K Ramsey

    I have also been a user of Paper Port for years. I fill a lot of pre-printed forms and was looking forward to using the form-typer in the new PDF version. I am experiencing much trouble in the fact all of the lines are not functional. Most I can fill, but there are always 1 or 2 that will not fill. I am unable to get these lines to fill any way.

    • Nuance seems to think that the future of PaperPort is PDF. Thus they\’re, I believe, prepping PaperPort and their PDF reader/converted to be an integral part of the next version. They\’re really going to have to step it up on the next version or they may lose their customer base with PaperPort users.

      Thank you,
      Larry Henry Jr.

  • DrB

    I just received a solicitation from Nuance to buy the new Paperport 14. I can't wait to hear your review of it! I'm still using Paperport 11 and was put off by negative comments I read by other users of 12.0 (like instability and watermarks that wouldn't go away). I look forward to hearing your critical comments. Thanks!

  • David

    I have been using PaperPort (versions 11 & 12) for a couple of years now but have found no way of altering the date that the file was "modified" from within the program. Given that the program is one of ordering files it is irritating that you have to resort to external touch file program if you use arrange by date facility of PaperPort

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  • John

    Well, I also have used several versions of PaperPort over the years, and this one must have been paid for by Nuance. If you want a 'real' review of PaperPort 12, you need to check the customer reviews at Amazon before buying this piece of junk.

    • You obviously didn't see my review of PaperPort 11. PaperPort 12 is a big improvement over PaperPort 11. For one they made the official jump to PDF; finally. And handling of PDFs has gotten a lot better. Is there something in my review that I didn't cover to your level of specificity?


  • Wendy

    A long time user of Paperport, I am now using Paperport 12.1, HP 5590 Scanjet, Windows 7. I also have Omnipage 18. Paperport works sporadically. But now when I hit the Paperport scan button I get the message "unable to communicate with scanning device." I've tried all the usual, unplug, plug in, restart computer, etc., test scanner, but nothing has helped.

    Anything you can suggest would be so appreciated.
    Thank you,

    • Not to argue, but I don't think it's an issue of OmniPage or PaperPort…
      My experience with Hewlett Packard, in the past, is that they have a sleep function that may affect their functionality; especially on wake up. If it's not communicating with the scanner, I would be considering the operating system.
      But using other applications with your scanner will effortlessly determine if it's the operating system or the applications.

      Personally, I have a Canon MX320 and I've had zero issues. It works every time I'd like it to…
      I hope this helps…


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