Because Nuance won’t; How to install Dragon Naturally Speaking 9 on Vista 64

MARKY

on the 1722 error, try ruining setup.exe not the Dragon NaturallySpeaking 9.msi.
I had the same problem until a ran the setup.exe it is working find for me now.

bob733

This looks really good. I have Vista 64 and Dns 10 so here are a couple of questions:
1. I have DNS 9 but it is an upgrade package. Can (and how)this be installed on Vista 64?
2. I have the full DNS V10. Can this be installed on Vista 64?
Thanks in advance
Bob

EldoGuy

I had no problems with the install using medical 9.5; it then directed me to
an update that also seemed to install fine. However, My sennheiser USB microphone is not recognized at sufficient volume either using the USB plug or as an analog device using pin plugs. This is on an HP dv4-1028us laptop; if anyone has come across another solution, I would so like to know.

I have tried the advice of 11/27 by Peter Howell, and while this did pull up the audio test page, my mic system was still not recognized despite giving it the control panel 20 db boost.

Many thanks for this great hack; I just wish I could get my mic recognized. This mic package works fine in all my other installs of ver. 8 and ver 9.5 on other machines with 32 bit OS.

Again, many thanks for this MSI hack. Too bad Nuance does not seem to care sufficiently about its customers after the point of sale….

http://www.webdesignsoft.com MMH Farooque

Sir,
I followed the exact trick on version 10 .. and it didnt worked … I wonder why.. did anyone tried the smae trick with version 10 yet ?

Jamey

Thank God that you took your time to write this. I would not have been able to install this program for my mother if you did not. God Bless YOU!!!!

http://napoleon-monuments.eu/Napoleon1er/index_EN.htm DT59

Thank you very, very much !

You helped me tremendously.

Thanks to you, I can use DNS 9 on my new computer.

Philip

This post was a godsend. I thought I would have to use that god-awful speech recognition that came with my computer. You have saved me a lot of time and frustration. Thank you for all your hard work

Jim

I was very satisfied with DNS 9.5 on my XP machine and was disappointed when it would not install on my new Vista x64 “super computer” I assembled recently. After the frustration of trying to use Windows Speech Recognition, I went on the Web in an earnest effort to try to get DNS back. As you so eloquently express, Nuance was no help at all. Your work-around was simple and effective! Thank you so much for your efforts. And no, I don’t think this kind of work is wrong. No one is being cheated here – except the users who could no longer use DNS!

alessandro

I donno how to thank you: thanks^64!!!

John

Can not get around Audio error message for multimedia sound system even though had changed Audio.exe compatibility. Tried Pete Howell’s method but like K233 could not complete since fails to recognise mic even though Control Panel Sound confirms it is working. DNS 9 installed but non operative without audio fix. Any suggestions?

SB

John, I was having the same problem. I tried all the fixes and still got the Audio error. I fixed it by right clicking on the DNS9 or DNS9.5 icon on my desktop and clicked on properties. I then clicked on the Compatibilty tab and Set it to XP. I know that we already did that in some of the other steps but, for some reason it needs to be done again. Try that and post your results. I did have to put my product key in again, no biggie.

Drew Griggs

First off thanks to Napolean and anyone else who has given tips on this issue.
I got DNS9.5 to install on my Vista 64 laptop but I cannot get it to see the sound system. I did the Audio EXE fix and also tried changing compat modes to use XP with no luck. I also tried SBs post on changing the comp mode on the Desktop Icon. No luck.
After reading the dragon log it appears that the program is hanging at audioout.dat. I cannot seem to find this file on the system. Any advice??? I love DNS and would like to be able to use it.
Thanks in advance

John

Thanks to Larry who suggested that a possible problem could be the use of a USB headset. I tried an old desk mic and I was able to complete the Audio.exe and place the audio.wav file in my user NaturallySpeaking9 folder in line with Pete’s instructions. Unfortunately I was still getting the audio system error when starting DNS. Now thanks to SB’s suggestion on changing the compatibilty tab on the desk icon I was able to start DNS, complete the audio test again and start dictating using the old mic. I did not have to re-enter my product key.

In the DNS user settings the input device can be changed. This recognised the USB headset provided that the mic was still plugged in and repeated the audio test but the sound quality was poor which is surprising since its is a good quality USB headset that worked well with DNS on XP. All that is now required is a solution for the USB headset and I will be back to normal. This may be due to the audio differences between Vista and XP?

Dennis

Your time was well spent and very appretiated! I had a few file permission issue to work my way through. Mostly Da’s once I thought a little about what I was doing. The program installed with no issues once I was able to save the MSI modification. Thank you again !!!!

Dennis

Additional thanks to SB’s posting on the audio problem (No 62 above). I also had tried all the fixes and still had the Audio error. Your solution of right clicking on the DNS9 icon on the desktop and changing the Compatibilty tab option, setting properties to WIndows XP (SP2), was the ticket. It makes sense once I thought about what was happening (or not happening) the OS needed to know we were running in a non full Vista mode. I’m up and fulling runing NS9 on my new HP Pavilion with the Vista 64 bit OS. Thanks!!! All of you folks are to be commended and I think someone on the Board of Directors for Nuance needs to realize they need a new VP. One with a vision and who understands Software. This was so simple a fix 10 hrs of software labor time to create a proactive solution would have given them a great consumer image. Instead of the one they now have with me. Keep the faith we need more people like you out there doing the right things!!

IB

Wanted to say it worked great. Only problem I had was with the sound but reading comments helped resolve problem. Tried ‘Update Audio error” method and didn’t work. Tried Dennis comments (see post Feb. 16, 2009) and worked first time. DNS 9 working correctly on Vista 64 bit system after doing the audio check and training. Too bad DNS isn’t reading how to do this and make a patch, shows not concerned about customers. Thanks to all who helped resolve these issues.

http://www.techsidestories.com NapoleonAG

I actually presented this option to them and they declined, saying it was too complicated and more involved, but the hundreds of emails that I’ve answered and numerous people who have installed Dragon NaturallySpeaking have spoken and Nuance is wrong. Dead wrong.

I’m extremely happy with the number of people that were able to save 10′s of thousands of dollars by simply changing a MSI file and making a few small changes. Nuance’s level of customer service on this subject is disgusting; considering the price tag of the software.

I’m happy that everything worked out for you. I just wish Nuance would have provided this solution for everyone who needed it.

Thanks for reading!

http://www.techsidestories.com NapoleonAG

These instructions virtually the same on Windows 7, actually with better response time. If your beta testing Windows 7- try it.

http://techsidestories.com/2009/02/12/how-to-install-dragon-naturallyspeaking-9-on-windows-7-64-bit/

Regards,
Larry ‘NapoleonAG’ Henry Jr.

Michael

I go all the way through the setup and to the end of the trainign and then get this error:
An unknown error occurred while accessing an unnamed file.

if I let the saving file proceed I then get this:

“an error occured while saving or copying user files. The directory C:\ProgramData\Nuance|NaturallySpeaking9\Users\michael\ could not be renamed to

“C:\ProgramData\Nuance|NaturallySpeaking9\Users\michael
…Try closing other running programs or restart your computer. Error details Access is denied”

restarting just gives the same response.

any ideas?

Joe

Did you ever find a solution for this? I know it was like 2 years ago but this is driving me crazy. I'm running into the same issue using DNS 11 now.

http://www.techsidestories.com NapoleonAG

Sounds like a security issue. Check your permissions on those folders. Other than that; that issue hasn’t been reported by anyone here.

Good luck. I hope everything works out.

Regards,
Larry ‘NapoleonAG’ Henry

Mike

Rank amatuer here. read the instruction and everything looks good until, well, I can’t find “dnstemp”. Quite embarassing. Does Vista Home Premium not carry such option? Checked my user desktop and other general searches..

http://www.techsidestories.com NapoleonAG

Mike,
The ‘DNSTEMP’ folder has be created manually.
Try creating one on the C: .. ‘DNSTEMP’ and see how that works for you…

Hope this helps.

Regards,
Larry ‘NapoleonAG’ Henry Jr.

Mike

Well, Nappy Old Boy, you’ve done it again. Works great. One thing tho, the Window Vista Service Pack 1 system did not have the whole “X:\ProgramData\Nuance\ NaturallySpeaking9\Users\YOURUSERNAME\current\voice_container” language, but I did paste that audio.wav to something that looked like it served the same purpose “programfilesx86\commonfiles\nuance\naturallyspeaking9″. And it frigging worked. Can’t believe. I’m an economist but tomorrow I’m gonna try brain surgery, that is if your available for a “how to” chat session. my kids just ran off… thanks again.

eduardo

Napoleon, how big is the audio.exe file, my is only 17 kb, i think i have a problem with this file because don’t let me opened. thanks for your suport. sorry for my english

http://www.techsidestories.com NapoleonAG

I added a link in the instructions to the audio.wav
http://techsidestories.com/wp-content/uploads/2008/10/audio.wav

Enjoy.

Eduardo

Hi, affter 3 days off tring to install DNS9 in my new LapTop 64 bit, finally works. I want to thank Napoleon and all of the people who share i’s experiencies in this hard work, i’t sems to for some was easy, and for others like me is very hard, but finally its workedup. i’m a lawyer in Mexico, DNS saveme to type a lots of sheets in my work. THANKS SO MUCH TO ALL OF YOU. GOD BLESS YOU. (Again, sorry for my English).

Bill

Thanks a lot for that- helped me get it working on “Windows 7″

http://www.techsidestories.com NapoleonAG

No problem. I’m just glad that some people are being helped.

Doug Rottman

Hello there!

I, too, found your posts most helpful & beyond many of the other blogs/help sites. However, I’m searching for a solution to a slightly different problem.

I’m trying to install DNS 9 (starting with the DNS 8, then using DNS nine upgrade disks — 2 of them) on a Windows, XP-64-bit OS. The solutions that you offer all seemed to be aimed towards Vista & don’t mention XT-64-bit. Your screenshots look a bit different than anything I’ve seen on XP, so I’m wondering if I try your help steps, am I going to run into a bunch of problems?

To compound the problem & question/issue, I’m trying to switch from a Dell laptop PC (currently dictating this on a Dell Inspiron 9300 with DNS 9.5) to a Mac book Pro that I just purchased last week. After trying Nuance’s wunderkind (extreme sarcasm) — Mac speech dictate — I found it was quite utterly useless. I’m disabled & need pretty much full, hands-free command of my system once it’s set up. Mac speech dictate completely bites except for one area — word recognition. Aside from that, you can’t even make corrections with spelling with voice commands, and navigation is entirely cumbersome.

So, I’ll try to narrow down my babbling and summarize my questions.

1. Are you familiar with installing/ trying to install DNS (whatever versions) on XP-64-bit OS? If so, could you give me some pointers as to where to go?

2. If you, or others know that DNS 9/9.5 WILL NOT install or run on an XP 64-bit OS, what are the downsides of going to next a 32-bit OS? If the downsides are not that bad, how would you suggest I get a hold of XP 32-bit OS software?

I appreciate your responses and posts, and look forward to hearing back from you. I’m disabled and and in bed right now, so didn’t have the capabilities to sign up for posting on your TSS blog site.

Sincerely — Doug Rottman

intermike

Thanks again, dear Larry, for your wonderful help!!!
I followed any rules, installation was a great pleasure
but sound system could not be found, whatever I tried…
The solution for my configuration was the following:
1. DNS9 must be run in “Windows XP SP2″ compatibility-mode AND
2. in my control panel, sound options, input options the microphone boost option (+20 dB) MUST BE TURNED OFF (only for DNS9.5, all other audio-applications need it…)
I am using Windows Vista Ultimate SP1 64-bit with
Creative Soundblaster X-Fi XtremeMusic!
Regards and good luck
Michael

JustAnotherGuy

From what I understand, the BETA testing of DNS 10.1 is almost complete; they started Feb 23rd.

They have tested DNS 10.1 with Vista 64 and Windows 7 and the new version is working fine. They’ve corrected the VB installer and the program installs just file.

According the emails/responses from Nuance Support, the next release should be in a few weeks. Initial reports are that an ISO will be placed online to be Dl’d; this will be for all the DNS 10 customers.

But Nuance is still a bunch’a dumbass’s in my book.

Peace.

Leon

There is a question at the end of all this. Like others I thank Napoleon profusely for his great assistance and lucid explanations.

After buying DNS 9.0 I installed that using the technique above but it was slow to open. It worked though using a dnsword.dll from a DNS Vista installation on another of my computers. But it was slow to open so I uninstalled it.

• I then downloaded version 9.5 using a valid registration code (from the 9.0 purchase)
• I unpacked that to a directory I called DNS Vista
• When the UAC came up for installation I briefly stopped to change one line of the msi with ORCA as suggested by Napoleon.
• Installation then proceeded normally.
• Then I had problems with the soundcard as noted by others. First it said there was no sound card
• I used the technique described before about running audio.exe under XP SP2 compatibility.
• Then the audio test would not work.
• Then I copied an audio.wav file from my other computer’s DNS installation 32 bit into the user section under Nuance/program data/user
• I then had a user.
• It then got through the audio test; not sure why.
• Then the user training and this time I did not need the DNSWORD.DLL
• However, there was some difficulty adjusting the sound volume correctly.

I found that was good idea to keep the windows control panel sound section open. To get through the sound level section I had AGC off in relation to my Microsoft life chat LX 3000. However, if I then went through to the quality section, it would tell me the sound level was either too high or too low. But I discovered that you can adjust the sound level again before going through the quality section i.e. you have two different sound levels to pass the two sections. I finally got a pass level of 23 which is usually pretty good.

One thing that is annoying is that every time you plug the microphone into a different USB slot Dragon thinks it is a new user and you have to go through the torture of the sound testing again.

This seems to be working pretty well now and it is working accurately. I tried in the miscellaneous section of tools — the “speed versus accuracy section” to see what effect that would have on speed and it does slow down if you move it right over to the right-hand side.

I then tried three quarters and that was fairly quick. I think I shall leave it on that for a while since it seems to be working quite well.

One thing that is strange is how long it takes Dragon NaturallySpeaking to open up at the start. It is a lot slower than in vista 32-bit but once it gets going it is faster. Why is it so much slower opening up?

Leon

Just one further question or perhaps two:
(1) I understand from some comments made that Nuance are releasing a version of DNS 10 for 64 bit users but for Windows 7 not Vista 64.
(2) Is Windows 7 going to be purely 64 bit?
(3) Are there expected to be any major difficulties upgrading from Vista 64 to Windows 7? (i.e. not any more than the usual time-wasting rubbish)
(4) So should I wait for Windows 7 before buying DNS 10 – the 64 bit version.

JJCB

Fantastic advice and an example of how all knowledgeable computer users should spread the word about discoveries that make using software easier, less problematic, and lees expensive. Way to reach out!

Leon

I thanks Napoleon for his further information. I guess it will take a little longer for Nuance to release 10.1 in Australia which is where I am. That is probably the explanation for the additional vowels in what I write. Also I am writing medicolegal reports all the time so whenever I say anything these days it comes out sounding like a medicolegal report.

…truncated… Sorry Leon…

Eugene

Thanks Napoleon for all of the helpful information. I have the program installed now. However I am running into another problem. When I open DNS I get a widow that reads.”Audio Setup Wizard has not yet been successfully run for this use. We will give you the opportunity now”. After I click ok I then get an error window that says “Audio Setup Wizard cannot fin the sound system. Try checking if there is a multimedia sound system on your system. Any further assistance would be greatly appreciated. Thank you!

John

I spect those on the Nuance list have their 10.1 downloaded by now. I installed both on Vista HP 64 and Windows7 64 no problem . User files coppied over from version 9

Jack

Is 10.1 that much better/faster then 9.0 (now that we have it working on Vista 64? Is it worth the $100 upgrade?

http://www.techsidestories.com NapoleonAG

Jack,
It’s NOT a huge increase in speed; but it is faster. Taking in to account, Dragon NaturallySpeaking 9 was NOT supposed to run on Vista 64, but it does work.

My personal opinion, if it’s working and it’s doing what you want, why pay more money when you don’t have to.

In some cases, this is a ‘no brainer’ because if you spent more than $100; the reason not to buy a new version grows exponentially. If you spent $1500 for Medical, and it’s working, why go?

Thanks for reading.
Enjoy.

Chaz

Napoleon (and all involved, of course!):

Thanks so much for the work that went into the workaround and (more importantly) into getting Nuance to respond more correctly to its paid supporters (I’ve been following this issue for quite some time as have a lot of people)! Regarding your statement “if you spent more than $100; the reason not to buy a new version grows exponentially,” I heartily agree.
I noticed the download link for 10.1 does not seem to be mentioned, and include it (as well as the procedure for acquiring the download) here:
http://techsidestories.com/2008/11/13/free-update-dragon-naturally-speaking-10-for-vista-64/#comment-1406

Steve P

Having little computer knowlege I am confused. I erased rhe launchcondition with orca but I am lost from there. The orca in windowa is a little confusing too. (Download and install the program. It’ll place or right click option in the context menu of Windows Explorer, so you’d actually select the MSI and right click to open with Orca.) What do you mean when you state that?: Also the statement: Save [File/Save] the new MSI installer with the original name [Dragon NaturallySpeaking 9.msi].. I can"i find it. Do I need t create it?Sorry for being so slow to undersrand. Thanks Steve P

http://intensedebate.com/people/lehenryjr lehenryjr

Steve P.
Sorry, that seems to be a typo of sorts. Orca, once installed, will place a context menu item in to the right-click options of Windows explorer. So, at which point, select the MSI and right-click, and open the file with Orca. OR open Orca and open the MSI – your flavor…

If you found the MSI file for installing Dragon NaturallySpeaking, that's what your searching for. Don't modify the original; make a copy, modify the copy. Run the copy to install Dragon NaturallySpeaking. Using the original file name of course.

I hope this helps…
I hope you have a nice day!

Until next time,
LEHenryJr
LEHSYS.com
- Steve P
  
  What modfcatn do i make to DNS msi fle when I copy it? I think am miissing some of the wrording or pictures on the web page. It doesn't make sense because of the missing instructions, If you have time please leave your number on m emalil and I'll call so you don't get charged. packmd@yahoo.com. Thanks so much!!!!!
  - http://intensedebate.com/people/lehenryjr lehenryjr
    
    Just use Skype… Lehenryjr – check my contact page…
    
    http://www.lehsys.com/about/
    
    I hope this helps…
    
    Until next time,
    
    LEHenryJr
    
    LEHSYS.com

Alex

You are a Godsend. I resent being made to repurchase a new version of Dragon especially when my current version is doing what I need it to do, just because Nuance wants to make more money off of me. I also see how the price, of Dragon 11 Home edition for instance, fluxuates from 49.99 in an email to me and at a retail store, to 74.99 when I called on the phone, and 99.99 on their website and in the same retail store a week later. Heck, I am still irritated that right after I purchased ver. 9, version 10 came out a week or so later. I have also in the past purchased another version of Dragon, Via Voice, and another program which I think all became owned by Nuance eventually. Anyway, What you have done is a real blessing and I never would have had the computer know how without your careful instructions, which helped me overcome every problem. There is nothing wrong with what you are doing, especially as the Nuance representative confessed that we who want to use our Ver 9 on a 64 bit system are such a small number of people that they chose not to serve us. They can not also complain about any of us who are served elsewhere.

http://www.lehsys.com Larry Henry

I hope everything worked out for you… Keeping in mind Dragon NaturallySpeaking 11 is out and you can get the basics version for $50.

Happy Holidays!

Until next time,
Larry Henry Jr.

techsupport

Great help for solving this problem, thanks for taking the time and having the courage to post this solution as many people rely on voice input to control their computer and communicate.
I had to several things like adding the second disk files to c:dnstemp folder as I was getting error 1721 and I also have also use setup.exe by unchecking read only property for installation not sure if that did the trick.
Great job.

Rajen

I think it is just senseless in this day and age to say "64-bit systems are rare….". Microsoft spends a lot of effort in ensuring compatibility with older systems so that existing applications do not end up being obsolete, within reason. Building a 64-bit system involves a lot of effort in ensuring that 32-bit applications continue to run correctly. Applications that fail the "compatibility test" are flagged and the application manufacturers are informed so that they can provide an update to fix this problem. Nuance, unfortunately, has decided to not do anything about it. From the instructions provided on this web site, it is clear that Dragon will work just fine in Xp-compatibility mode.

Mathew

I have tried multiple times, but get an error code trying to open the msi with any msi editor, i have tried orca and inst ed. It states there is a fatal error during install, the read only is off, files were copied from both cd1 and 2 into c:/dnstemp please help as i am trying to do this for a person with disabilities that can not afford another version of dns

lehenryjr

I can say that ORCA should be able to open the file and it's 64-bit compatible, because I used it to modify and install Dragon NaturallySpeaking from it. You don't specify what the error is, but if the MSI file is corrupt; that could be an issue.
Sorry, I'm not able to help more. I know how important it can be to people with disabilities.

Until next time,
Larry Henry Jr.
- Mathew
  
  The error box is labeled C:DNSTEMPDragon NaturallySpeaking 9.msi, Inside the error box it states "C:DNSTEMPDragon NaturallySpeaking 9.msi then on the next line it says "Fatal Erro During Installation."

Allen

can some one please let me know what is wrong with version 11 home edition it compalins that you do not have multimedia which is totrally a lie my computer is AMD quad and it is brand new what is going on does anyone know I have speakers sound and head set jacks too.,
Al

Lance

Does this method work with windows 7 64-Bit? I have Dragon Naturally speaking 9 and would like to find a possible work around to get it to work on my computer. Thanks!

Instructions

Follow these Steps:

Copying the Files…

Change the Attributes..

Download a copy of ORCA…

Modifying the MSI file…

Running the modified Dragon NaturallySpeaking installer…

After the installation completes…