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Oct 18 2008

Because Nuance won’t; How to install Dragon Naturally Speaking 9 on Vista 64


dragon yea thumb1 Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64A couple weeks ago, I posted an article about Nuance and the fact it has completely ignored the customers with Windows 64 bit operating systems. Periodically, I’ve been checking this ‘Knowledge base’ article to see if there’s any progress, and mostly it’s in vain.

From the Nuance website:

http://knowledgebase.nuance.com/view.asp?60VQ=JLJG&5d7r4B=iv56n%20JH

 

 

** Update as of September 2008 **
Support for 64-bit operating systems is a common request from Dragon customers. As you may know, 64-bit operating systems represent a relatively small percentage of the operating system market, but that market segment is growing rapidly. Users of 64-bit operating systems know firsthand that many programs on the market do not support that operating environment at this point. Products like Dragon are especially complex to support in this kind of environment. We are committed to supporting Windows Vista 64 in the future, but we have not announced the date.


** Update as of Dec 25th 2008 **

Nuance is NOT going to issue an update for v9 for Dragon NaturallySpeaking. The only update will be issued for Dragon NaturallySpeaking 10 for those users registered with Vista 64.

** Update January 2009 **
http://techsidestories

 

.com/2008/11/07/dragon-naturally-speaking-10-on-vista-64-oh-no-you-didn/

http://techsidestories.com/2008/11/13/free-update-dragon-naturally-speaking-10-for-vista-64/

** Update March 2009 **
A new version of Dragon NaturallySpeaking has been released [v10] it supports 64-bit processing. Upgrades are free for those you already owned v9.5 and have versions ‘standard’ and above. Free upgrades are NOT provided for ‘essentials’ suite.

 

When I posted my article I received a response from several people, but the most important was from Peter Mahoney, vice president and general manager of Nuance. His response was eloquent and politically correct, but his response did not address the problem at hand; why would he?

The company’s mistakes equates to his paycheck and the stockholders best interests. That’s why I feel this document is so important, it has the potential to cost Nuance thousands of dollars in lost revenue because information is being provided to the public on how to install a product that was not originally designed for it.

And as Mr. Mahoney should understand, sometimes products you create and their original intentions are not always what they’re used for and are not always deployed in the manner in which they were designed.  There are plenty of applications that were only designed for Windows 95 but to present day those applications are still functioning just fine. Do the original companies support those applications in the new offering systems?

No, but it doesn’t change the fact the applications are still working and can still be installed with minor changes [if any].

They haven’t made any progress  and I don’t see as their going to put any effort into it because they believe they can charge you for the next version that will actually support a 64-bit operating system.

It wasn’t until the customers with  64-bit operating systems started complaining that they even bothered to put a notice that Dragon Naturally Speaking was not compatible. The article clearly states that Dragon Naturally Speaking 9 can not be installed on Vista 64 [you can use Dragon Naturally Speaking on 64 bit systems only as a 32 OS]- yeah. Whatever… it’s what they want to say to avoid the conversation of incompatibility and short sightedness.

A conspiracy theorist could say this was by design, but only they could answer that question.

My initial article offered some information on how to do this, but seeing as how Nuance is not going to offer support to their Vista 64 customers, I figured I inform everyone how I did it and maybe it will get you by until Nuance can produce a version of Dragon Naturally Speaking that’s purely compatible.

 

 

 

Instructions


Disclaimer:

These instructions are provided as is. Nuance has clearly stated they don’t recommend, nor support, Dragon Naturally Speaking 9 on Vista 64. This information is provided for the average user that knows how to use a mouse and can read. If you don’t have these qualifications, please stop here. Tech Side Stories website, the TSS Crew, nor any related parties responsible for any problems/issues you may incur by installing the software. TSS is not and will not provide any form support. The document is provided as is and if you are not comfortable with these steps, please stop.

Addendum [1/2/2009]:
This process will not damage your system. This process only removes the installation requirements from the MSI. The rest of the installation is normal from Nuance. This will not damage your system and if you don’t like it, it can be uninstalled with no issue. I’ve done this multiple times.

 

Follow these Steps:

 


 

 

Copying the Files…

First, you’ll need a copy all of the files for Dragon Naturally Speaking 9 or 9.5 [including the second & third discs].

Place the disc in the drive; make sure it works.

Create a ‘DNSTEMP’ folder to place the temporary files on your PC somewhere. Copy all the files from the Dragon Naturally Speaking 9 installation CD to your ‘DNSTEMP‘.

Make sure you get the SEA.CAB file to avoid ‘error 1311- file not found during installation’.

ALSO, if your using Dragon NaturallySpeaking Medical, the SEA.CAB is listed as ENU.CAB; so copy that file and copy it [duplicating it] and rename it to SEA.CAB.
 
 
 

Change the Attributes..

swdbcmdl thumb Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64Change the file attributes to remove the ‘READ ONLY‘ flag from the files.

When Files are copied from the CD to a HD the file attributes ‘read only’ are carried over. The installation MSI can’t be changes if it’s READ ONLY – it has to be changed- it can be changed and if you can’t change it – it’s your security keeping you from doing so…

Make a copy of the original Dragon Naturally Speaking MSI.

 

 

 

Download a copy of ORCA…

You’ll need a copy of Orca.

Orca is a free program that will allow you to modify the MSI [Dragon NaturallySpeaking 9.msi] installer for Dragon Naturally Speaking 9 [or any other MSI]. Orca can be downloaded from here:

down icon thumb Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64 Download link:
 

Download and install the program. It’ll place a right-click  option in the context menu of Windows Explorer, so you’d actually select the MSI and right click to open with Orca. OR Open Orca and open the MSI file.

» Again, don’t modify the original file; modify the copy- modify the copy of the original MSI file.

 

 

 

Modifying the MSI file…

Using Orca, open the ‘DNSTEMP‘ folder where all the Dragon Naturally Speaking 9 files were copied to.

In the MSI, locate and completely remove the ‘LaunchCondition‘ folder; just remove the whole thing;  that’s what I did.

jzzmt1k3 thumb Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64 Save [File/Save] the new MSI installer with the original name [Dragon NaturallySpeaking 9.msi].

 

 

 

Running the modified Dragon NaturallySpeaking installer…

pm2s11w2 thumb Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64 Now there are no installation conditions and the installer will be  allowed to finish; run the Dragon Naturally Speaking installer.

It should be business as usual.

The installation should be competed without incident.

Before starting Dragon Naturally Speaking, you need to go to the program files folder for Dragon Naturally Speaking and find the AUDIO.EXE file [C:Program Files (x86)NuanceNaturallySpeaking9Program].

 

 

 

After the installation completes…

0zlb51sg thumb Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64 Open the context menu [the context menu is when you right-click on the/a file and choose properties] and properties, then set this program to run as WinXP; this is so you can set the audio functions and setup the microphone.

If you try to run Dragon Naturally Speaking you’ll get this message. It’s directly related to the ‘Audio.exe’ file.

For some reason with Windows Vista the microphone volume is very low.

l2ntem3c thumb Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64 You need to go into the control panel, sound options, input options and use the microphone boost option; I set mine to 20 dB. The recognition of the software seems to be working exceptionally well.

 

Update on AUDIO error [Pete Howell]: If Dragon v9.5 continues to say you have no sound system, which isn’t true..

1. Run audio.exe from the installation folder Program Files (x86)NuanceNaturallySpeaking9Programaudio.exe

2. Go through the steps and if it complains about the sound to noise ratio, just ignore it. An Audio.wav file will be created X:ProgramDataNuanceNaturallySpeaking9UsersYOURUSERNAMEcurrentvoice_container OR use mine.

3. Copy the audio.wav file that was created to UsersYOURUSERNAMEAppDataRoamingNuanceNaturallySpeaking9

Dragon will see the audio.wav file and assume you completed the audio setup wizard.

Update on error 1722:
If you’re the victim of the unlucky error 1722, one of the other users suggested running the SETUP EXE and that will cure this problem.

 

 

Once you’ve made all the changes that required and are listed above you should be able to use Dragon Naturally Speaking just fine, as you would have with a normal Windows 32 bit Operating System.

If your having issues/errors, make sure you have a valid input device on your system. A input device is required to train/adjust the software.

Which version of Dragon NaturallySpeaking are you using?

View Results

loading Because Nuance wont; How to install Dragon Naturally Speaking 9 on Vista 64 Loading ...

In conclusion I want to take the time to extend my sincerest thanks to Nuance for providing absolutely no insight or support on how to make this a reality. The company’s official website has not provided a community support forum, otherwise I would’ve posted this information there.

It’s only by the perseverance of everyday users and the insight of advanced users was this ability achieved. And for the Vice President and General manager of Nuance, Mr. Mahoney, your comments made about Dragon ‘…The work required to support 64-bit operating systems for this kind of application is not trivial.’; but it is- it was, it’s fairly simple and the problem with dealing with individuals who have an IQ greater than that of a pencil eraser is that it’s going to present you with a problem because you can’t spout the same pointless rhetoric to those individuals, because the answer is not going to be valid and it’s not going to be acceptable.

To everyone, do you think this is wrong for me to provide this information or do you think Nuance should have changed their installer and updated the AUDIO.exe file? Please let me know your comments.

Have a nice day and as a ending note; this entire document was created with Dragon Naturally Speaking 9.5 on Vista 64 [excluding screenshots].  I hope you find this information as useful as I did.

Hope this helps.

 

Thanks,

L. Henry Jr.

http://www.lehsys.com



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108 comments
William
William

cant find the SEA.cab file. Please help.

Okurka
Okurka

SEA.cab is on Disc 2, just so everyone knows.

Lance
Lance

Does this method work with windows 7 64-Bit? I have Dragon Naturally speaking 9 and would like to find a possible work around to get it to work on my computer. Thanks!

Allen
Allen

can some one please let me know what is wrong with version 11 home edition it compalins that you do not have multimedia which is totrally a lie my computer is AMD quad and it is brand new what is going on does anyone know I have speakers sound and head set jacks too., Al

Mathew
Mathew

I have tried multiple times, but get an error code trying to open the msi with any msi editor, i have tried orca and inst ed. It states there is a fatal error during install, the read only is off, files were copied from both cd1 and 2 into c:/dnstemp please help as i am trying to do this for a person with disabilities that can not afford another version of dns

Rajen
Rajen

I think it is just senseless in this day and age to say "64-bit systems are rare....". Microsoft spends a lot of effort in ensuring compatibility with older systems so that existing applications do not end up being obsolete, within reason. Building a 64-bit system involves a lot of effort in ensuring that 32-bit applications continue to run correctly. Applications that fail the "compatibility test" are flagged and the application manufacturers are informed so that they can provide an update to fix this problem. Nuance, unfortunately, has decided to not do anything about it. From the instructions provided on this web site, it is clear that Dragon will work just fine in Xp-compatibility mode.

techsupport
techsupport

Great help for solving this problem, thanks for taking the time and having the courage to post this solution as many people rely on voice input to control their computer and communicate. I had to several things like adding the second disk files to c:dnstemp folder as I was getting error 1721 and I also have also use setup.exe by unchecking read only property for installation not sure if that did the trick. Great job.

Alex
Alex

You are a Godsend. I resent being made to repurchase a new version of Dragon especially when my current version is doing what I need it to do, just because Nuance wants to make more money off of me. I also see how the price, of Dragon 11 Home edition for instance, fluxuates from 49.99 in an email to me and at a retail store, to 74.99 when I called on the phone, and 99.99 on their website and in the same retail store a week later. Heck, I am still irritated that right after I purchased ver. 9, version 10 came out a week or so later. I have also in the past purchased another version of Dragon, Via Voice, and another program which I think all became owned by Nuance eventually. Anyway, What you have done is a real blessing and I never would have had the computer know how without your careful instructions, which helped me overcome every problem. There is nothing wrong with what you are doing, especially as the Nuance representative confessed that we who want to use our Ver 9 on a 64 bit system are such a small number of people that they chose not to serve us. They can not also complain about any of us who are served elsewhere.

Steve P
Steve P

Having little computer knowlege I am confused. I erased rhe launchcondition with orca but I am lost from there. The orca in windowa is a little confusing too. (Download and install the program. It’ll place or right click option in the context menu of Windows Explorer, so you’d actually select the MSI and right click to open with Orca.) What do you mean when you state that?: Also the statement: Save [File/Save] the new MSI installer with the original name [Dragon NaturallySpeaking 9.msi].. I can"i find it. Do I need t create it?Sorry for being so slow to undersrand. Thanks Steve P

Chaz
Chaz

Napoleon (and all involved, of course!): Thanks so much for the work that went into the workaround and (more importantly) into getting Nuance to respond more correctly to its paid supporters (I've been following this issue for quite some time as have a lot of people)! Regarding your statement "if you spent more than $100; the reason not to buy a new version grows exponentially," I heartily agree. I noticed the download link for 10.1 does not seem to be mentioned, and include it (as well as the procedure for acquiring the download) here: http://techsidestories.com/2008/11/13/free-update-dragon-naturally-speaking-10-for-vista-64/#comment-1406

NapoleonAG
NapoleonAG

Jack, It's NOT a huge increase in speed; but it is faster. Taking in to account, Dragon NaturallySpeaking 9 was NOT supposed to run on Vista 64, but it does work. My personal opinion, if it's working and it's doing what you want, why pay more money when you don't have to. In some cases, this is a 'no brainer' because if you spent more than $100; the reason not to buy a new version grows exponentially. If you spent $1500 for Medical, and it's working, why go? Thanks for reading. Enjoy.

Jack
Jack

Is 10.1 that much better/faster then 9.0 (now that we have it working on Vista 64? Is it worth the $100 upgrade?

John
John

I spect those on the Nuance list have their 10.1 downloaded by now. I installed both on Vista HP 64 and Windows7 64 no problem . User files coppied over from version 9

Eugene
Eugene

Thanks Napoleon for all of the helpful information. I have the program installed now. However I am running into another problem. When I open DNS I get a widow that reads."Audio Setup Wizard has not yet been successfully run for this use. We will give you the opportunity now". After I click ok I then get an error window that says "Audio Setup Wizard cannot fin the sound system. Try checking if there is a multimedia sound system on your system. Any further assistance would be greatly appreciated. Thank you!

Leon
Leon

I thanks Napoleon for his further information. I guess it will take a little longer for Nuance to release 10.1 in Australia which is where I am. That is probably the explanation for the additional vowels in what I write. Also I am writing medicolegal reports all the time so whenever I say anything these days it comes out sounding like a medicolegal report. ...truncated... Sorry Leon...

JJCB
JJCB

Fantastic advice and an example of how all knowledgeable computer users should spread the word about discoveries that make using software easier, less problematic, and lees expensive. Way to reach out!

Leon
Leon

Just one further question or perhaps two: (1) I understand from some comments made that Nuance are releasing a version of DNS 10 for 64 bit users but for Windows 7 not Vista 64. (2) Is Windows 7 going to be purely 64 bit? (3) Are there expected to be any major difficulties upgrading from Vista 64 to Windows 7? (i.e. not any more than the usual time-wasting rubbish) (4) So should I wait for Windows 7 before buying DNS 10 - the 64 bit version.

Leon
Leon

There is a question at the end of all this. Like others I thank Napoleon profusely for his great assistance and lucid explanations. After buying DNS 9.0 I installed that using the technique above but it was slow to open. It worked though using a dnsword.dll from a DNS Vista installation on another of my computers. But it was slow to open so I uninstalled it. • I then downloaded version 9.5 using a valid registration code (from the 9.0 purchase) • I unpacked that to a directory I called DNS Vista • When the UAC came up for installation I briefly stopped to change one line of the msi with ORCA as suggested by Napoleon. • Installation then proceeded normally. • Then I had problems with the soundcard as noted by others. First it said there was no sound card • I used the technique described before about running audio.exe under XP SP2 compatibility. • Then the audio test would not work. • Then I copied an audio.wav file from my other computer’s DNS installation 32 bit into the user section under Nuance/program data/user • I then had a user. • It then got through the audio test; not sure why. • Then the user training and this time I did not need the DNSWORD.DLL • However, there was some difficulty adjusting the sound volume correctly. I found that was good idea to keep the windows control panel sound section open. To get through the sound level section I had AGC off in relation to my Microsoft life chat LX 3000. However, if I then went through to the quality section, it would tell me the sound level was either too high or too low. But I discovered that you can adjust the sound level again before going through the quality section i.e. you have two different sound levels to pass the two sections. I finally got a pass level of 23 which is usually pretty good. One thing that is annoying is that every time you plug the microphone into a different USB slot Dragon thinks it is a new user and you have to go through the torture of the sound testing again. This seems to be working pretty well now and it is working accurately. I tried in the miscellaneous section of tools -- the "speed versus accuracy section" to see what effect that would have on speed and it does slow down if you move it right over to the right-hand side. I then tried three quarters and that was fairly quick. I think I shall leave it on that for a while since it seems to be working quite well. One thing that is strange is how long it takes Dragon NaturallySpeaking to open up at the start. It is a lot slower than in vista 32-bit but once it gets going it is faster. Why is it so much slower opening up?

JustAnotherGuy
JustAnotherGuy

From what I understand, the BETA testing of DNS 10.1 is almost complete; they started Feb 23rd. They have tested DNS 10.1 with Vista 64 and Windows 7 and the new version is working fine. They’ve corrected the VB installer and the program installs just file. According the emails/responses from Nuance Support, the next release should be in a few weeks. Initial reports are that an ISO will be placed online to be Dl’d; this will be for all the DNS 10 customers. But Nuance is still a bunch’a dumbass’s in my book. Peace.

intermike
intermike

Thanks again, dear Larry, for your wonderful help!!! I followed any rules, installation was a great pleasure but sound system could not be found, whatever I tried... The solution for my configuration was the following: 1. DNS9 must be run in "Windows XP SP2" compatibility-mode AND 2. in my control panel, sound options, input options the microphone boost option (+20 dB) MUST BE TURNED OFF (only for DNS9.5, all other audio-applications need it...) I am using Windows Vista Ultimate SP1 64-bit with Creative Soundblaster X-Fi XtremeMusic! Regards and good luck ;-) Michael

Doug Rottman
Doug Rottman

Hello there! I, too, found your posts most helpful & beyond many of the other blogs/help sites. However, I'm searching for a solution to a slightly different problem. I'm trying to install DNS 9 (starting with the DNS 8, then using DNS nine upgrade disks -- 2 of them) on a Windows, XP-64-bit OS. The solutions that you offer all seemed to be aimed towards Vista & don't mention XT-64-bit. Your screenshots look a bit different than anything I've seen on XP, so I'm wondering if I try your help steps, am I going to run into a bunch of problems? To compound the problem & question/issue, I'm trying to switch from a Dell laptop PC (currently dictating this on a Dell Inspiron 9300 with DNS 9.5) to a Mac book Pro that I just purchased last week. After trying Nuance's wunderkind (extreme sarcasm) -- Mac speech dictate -- I found it was quite utterly useless. I'm disabled & need pretty much full, hands-free command of my system once it's set up. Mac speech dictate completely bites except for one area -- word recognition. Aside from that, you can't even make corrections with spelling with voice commands, and navigation is entirely cumbersome. So, I'll try to narrow down my babbling and summarize my questions. 1. Are you familiar with installing/ trying to install DNS (whatever versions) on XP-64-bit OS? If so, could you give me some pointers as to where to go? 2. If you, or others know that DNS 9/9.5 WILL NOT install or run on an XP 64-bit OS, what are the downsides of going to next a 32-bit OS? If the downsides are not that bad, how would you suggest I get a hold of XP 32-bit OS software? I appreciate your responses and posts, and look forward to hearing back from you. I'm disabled and and in bed right now, so didn't have the capabilities to sign up for posting on your TSS blog site. Sincerely -- Doug Rottman

NapoleonAG
NapoleonAG

No problem. I'm just glad that some people are being helped.

Bill
Bill

Thanks a lot for that- helped me get it working on "Windows 7"

Eduardo
Eduardo

Hi, affter 3 days off tring to install DNS9 in my new LapTop 64 bit, finally works. I want to thank Napoleon and all of the people who share i's experiencies in this hard work, i't sems to for some was easy, and for others like me is very hard, but finally its workedup. i'm a lawyer in Mexico, DNS saveme to type a lots of sheets in my work. THANKS SO MUCH TO ALL OF YOU. GOD BLESS YOU. (Again, sorry for my English).

eduardo
eduardo

Napoleon, how big is the audio.exe file, my is only 17 kb, i think i have a problem with this file because don't let me opened. thanks for your suport. sorry for my english

NapoleonAG
NapoleonAG

Yo Mike, I'm happy that everything worked out for you. I've never been called 'Nappy', but I'm sure you meant it in the best way. It's very nice of you to get back with us and sharing what you did to work through the installation process. It seems there are a few nuances [sorry for the pun] to making the installation work for some people. By my calculations, since this story was published, enough customers have been affected to say that roughly $103,000 has been saved collectively by [some former] Nuance customers by not being forced to upgrade... It's impressive. I've hundreds of emails from persons, just as yer self, and they're absolutely ecstatic at the amount of money they saved. Nuance was stupid not to offer this solution to begin with. Would it have cost them $100,000 to change the installer and a single EXE? I think not. Thanks for reading! Regards, Larry 'NapoleonAG' Henry Jr.

Mike
Mike

Well, Nappy Old Boy, you've done it again. Works great. One thing tho, the Window Vista Service Pack 1 system did not have the whole "X:\ProgramData\Nuance\ NaturallySpeaking9\Users\YOURUSERNAME\current\voice_container" language, but I did paste that audio.wav to something that looked like it served the same purpose "programfilesx86\commonfiles\nuance\naturallyspeaking9". And it frigging worked. Can't believe. I'm an economist but tomorrow I'm gonna try brain surgery, that is if your available for a "how to" chat session. my kids just ran off... thanks again.

NapoleonAG
NapoleonAG

Mike, The 'DNSTEMP' folder has be created manually. Try creating one on the C: .. 'DNSTEMP' and see how that works for you... Hope this helps. Regards, Larry 'NapoleonAG' Henry Jr.

Mike
Mike

Rank amatuer here. read the instruction and everything looks good until, well, I can't find "dnstemp". Quite embarassing. Does Vista Home Premium not carry such option? Checked my user desktop and other general searches..

NapoleonAG
NapoleonAG

Sounds like a security issue. Check your permissions on those folders. Other than that; that issue hasn't been reported by anyone here. Good luck. I hope everything works out. Regards, Larry 'NapoleonAG' Henry

Michael
Michael

I go all the way through the setup and to the end of the trainign and then get this error: An unknown error occurred while accessing an unnamed file. if I let the saving file proceed I then get this: "an error occured while saving or copying user files. The directory C:\ProgramData\Nuance|NaturallySpeaking9\Users\michael\ could not be renamed to "C:\ProgramData\Nuance|NaturallySpeaking9\Users\michael ...Try closing other running programs or restart your computer. Error details Access is denied" restarting just gives the same response. any ideas?

NapoleonAG
NapoleonAG

I actually presented this option to them and they declined, saying it was too complicated and more involved, but the hundreds of emails that I've answered and numerous people who have installed Dragon NaturallySpeaking have spoken and Nuance is wrong. Dead wrong. I'm extremely happy with the number of people that were able to save 10's of thousands of dollars by simply changing a MSI file and making a few small changes. Nuance's level of customer service on this subject is disgusting; considering the price tag of the software. I'm happy that everything worked out for you. I just wish Nuance would have provided this solution for everyone who needed it. Thanks for reading!

IB
IB

Wanted to say it worked great. Only problem I had was with the sound but reading comments helped resolve problem. Tried 'Update Audio error" method and didn't work. Tried Dennis comments (see post Feb. 16, 2009) and worked first time. DNS 9 working correctly on Vista 64 bit system after doing the audio check and training. Too bad DNS isn't reading how to do this and make a patch, shows not concerned about customers. Thanks to all who helped resolve these issues.

Dennis
Dennis

Additional thanks to SB's posting on the audio problem (No 62 above). I also had tried all the fixes and still had the Audio error. Your solution of right clicking on the DNS9 icon on the desktop and changing the Compatibilty tab option, setting properties to WIndows XP (SP2), was the ticket. It makes sense once I thought about what was happening (or not happening) the OS needed to know we were running in a non full Vista mode. I'm up and fulling runing NS9 on my new HP Pavilion with the Vista 64 bit OS. Thanks!!! All of you folks are to be commended and I think someone on the Board of Directors for Nuance needs to realize they need a new VP. One with a vision and who understands Software. This was so simple a fix 10 hrs of software labor time to create a proactive solution would have given them a great consumer image. Instead of the one they now have with me. Keep the faith we need more people like you out there doing the right things!!

Dennis
Dennis

Your time was well spent and very appretiated! I had a few file permission issue to work my way through. Mostly Da's once I thought a little about what I was doing. The program installed with no issues once I was able to save the MSI modification. Thank you again !!!!

John
John

Thanks to Larry who suggested that a possible problem could be the use of a USB headset. I tried an old desk mic and I was able to complete the Audio.exe and place the audio.wav file in my user NaturallySpeaking9 folder in line with Pete's instructions. Unfortunately I was still getting the audio system error when starting DNS. Now thanks to SB's suggestion on changing the compatibilty tab on the desk icon I was able to start DNS, complete the audio test again and start dictating using the old mic. I did not have to re-enter my product key. In the DNS user settings the input device can be changed. This recognised the USB headset provided that the mic was still plugged in and repeated the audio test but the sound quality was poor which is surprising since its is a good quality USB headset that worked well with DNS on XP. All that is now required is a solution for the USB headset and I will be back to normal. This may be due to the audio differences between Vista and XP?

Drew Griggs
Drew Griggs

First off thanks to Napolean and anyone else who has given tips on this issue. I got DNS9.5 to install on my Vista 64 laptop but I cannot get it to see the sound system. I did the Audio EXE fix and also tried changing compat modes to use XP with no luck. I also tried SBs post on changing the comp mode on the Desktop Icon. No luck. After reading the dragon log it appears that the program is hanging at audioout.dat. I cannot seem to find this file on the system. Any advice??? I love DNS and would like to be able to use it. Thanks in advance

SB
SB

John, I was having the same problem. I tried all the fixes and still got the Audio error. I fixed it by right clicking on the DNS9 or DNS9.5 icon on my desktop and clicked on properties. I then clicked on the Compatibilty tab and Set it to XP. I know that we already did that in some of the other steps but, for some reason it needs to be done again. Try that and post your results. I did have to put my product key in again, no biggie.

John
John

Can not get around Audio error message for multimedia sound system even though had changed Audio.exe compatibility. Tried Pete Howell's method but like K233 could not complete since fails to recognise mic even though Control Panel Sound confirms it is working. DNS 9 installed but non operative without audio fix. Any suggestions?

alessandro
alessandro

I donno how to thank you: thanks^64!!!

Jim
Jim

I was very satisfied with DNS 9.5 on my XP machine and was disappointed when it would not install on my new Vista x64 "super computer" I assembled recently. After the frustration of trying to use Windows Speech Recognition, I went on the Web in an earnest effort to try to get DNS back. As you so eloquently express, Nuance was no help at all. Your work-around was simple and effective! Thank you so much for your efforts. And no, I don't think this kind of work is wrong. No one is being cheated here - except the users who could no longer use DNS!

lehenryjr
lehenryjr

I can say that ORCA should be able to open the file and it's 64-bit compatible, because I used it to modify and install Dragon NaturallySpeaking from it. You don't specify what the error is, but if the MSI file is corrupt; that could be an issue. Sorry, I'm not able to help more. I know how important it can be to people with disabilities. Until next time, Larry Henry Jr.

Larry Henry
Larry Henry

I hope everything worked out for you... Keeping in mind Dragon NaturallySpeaking 11 is out and you can get the basics version for $50. Happy Holidays! Until next time, Larry Henry Jr.

lehenryjr
lehenryjr

Steve P. Sorry, that seems to be a typo of sorts. Orca, once installed, will place a context menu item in to the right-click options of Windows explorer. So, at which point, select the MSI and right-click, and open the file with Orca. OR open Orca and open the MSI - your flavor... If you found the MSI file for installing Dragon NaturallySpeaking, that's what your searching for. Don't modify the original; make a copy, modify the copy. Run the copy to install Dragon NaturallySpeaking. Using the original file name of course. I hope this helps... I hope you have a nice day! Until next time, LEHenryJr LEHSYS.com

Joe
Joe

Did you ever find a solution for this? I know it was like 2 years ago but this is driving me crazy. I'm running into the same issue using DNS 11 now.

Mathew
Mathew

The error box is labeled C:DNSTEMPDragon NaturallySpeaking 9.msi, Inside the error box it states "C:DNSTEMPDragon NaturallySpeaking 9.msi then on the next line it says "Fatal Erro During Installation."

Steve P
Steve P

What modfcatn do i make to DNS msi fle when I copy it? I think am miissing some of the wrording or pictures on the web page. It doesn't make sense because of the missing instructions, If you have time please leave your number on m emalil and I'll call so you don't get charged. packmd@yahoo.com. Thanks so much!!!!!

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